Services & Environment
Finally, let's examine your service delivery - participant care, workforce management, and site operations.
Supervisors know "what good looks like" per participant
Do supervisors/service coordinators see a simple list of exact compliance needs for each participant—based on their disability, the services they get, and what evidence is due?
What 3/3 looks like: Per-participant map shows what's due now/next and creates actions when something's missing.
Managers see the whole picture, not just a sample
Can service/program managers get a live, complete view of compliance for every participant and service—not just sample checks?
What 3/3 looks like: One view shows status for every participant/service with drill-downs and one action list for anything overdue.
The check on the check
When supervisors mark file checks/competencies as complete, is there a light second-line sample that compares the record to the actual evidence?
What 3/3 looks like: Monthly second-line sampling reconciles records and evidence; variances create actions until closed with proof.
The right people, current for the work
Can HR/supervisors see currency by role (screenings, tickets, competencies), get alerts before expiry, and turn exceptions into actions?
What 3/3 looks like: Role matrix + automated alerts; exceptions auto-create actions and close with evidence.
Proactive alerts, not reactive scrambles
Do you get proactive notifications of emerging non-compliance—by employee, participant, or site—before it becomes a risk or Friday scramble?
What 3/3 looks like: Risk-weighted alerts by person/site with escalations; weekly summaries to leadership; all items land on one action list.
Each site runs well—even with different styles
Can each site keep its own pack current (E&D, checks, logs) and stay on top of PPE/stock—despite different supervisors/house managers and experience levels?
What 3/3 looks like: Site-specific checklists with owners/dates; PPE & stock on a simple schedule; misses auto-create site-scoped actions with evidence; leaders compare sites at a glance.
Service context questions
Help us tailor the remaining questions to your specific situation